Contact Us

Contact Us

Contact Information

Mailing Address: NYL GBS Customer Service Center
Administered by Infosys McCamish Systems, LLC
PO Box 14577
Des Moines, IA 50306-3577
Street Address for
Express Shipment:
NYL GBS Customer Service Center
Administered by Infosys McCamish Systems, LLC
3225 Cumberland Blvd SE, Ste 700   
Atlanta, GA 30339
ATTN: BPO Admin/NYLGBS
Call Center:

For all Basic Life, Basic AD&D, VTL, and Vol AD&D inquiries, please call: 1.800.231.1193 (8 AM to 5 PM CST or 9 AM to 6 PM EST.)

If you are calling from Alaska or outside the USA, please call collect: 1-470-947-3435

Fax:  1.877.435.7181
 

Filing a claim: To file a life or accidental death & dismemberment claim, call: 1.800.231.1193

Email Address:

Email: DSM_NYLGBSCustomerSupport@infymccservices.com

To assist us in responding to your request, please include the following information:

  • First/Last Name
  • Certificate Number -or- lat 4 digits of your social security number
  • Your date of birth
  • Your mailing address, including zip code
     

we will respond to your request within 24 hours(1 business day).